Returns & Refund Policy

Last Updated: September 1, 2026

We want you to be completely satisfied with your purchase. If your sneakers are not the right size or you change your mind, you may request a return in accordance with the conditions below.

This policy applies to orders placed directly through our website.

Nothing in this policy limits any mandatory consumer rights that may apply in your country or region.

1. Return Period

You may request a return within 14 days of receiving your order, unless a longer period is required by applicable law.

Return requests submitted after this period may not be accepted.

Before returning any item, please contact our Customer Care team to receive return instructions.

2. Return Conditions

To be eligible for a return, sneakers must be:

• Unworn
• Unused
• Clean
• Free from stains, dirt, odors or damage
• In their original condition
• Returned with all original tags attached
• Returned with the original shoe box
• Returned with all accessories, laces, inserts and packaging originally included

Sneakers must only be tried on indoors on a clean surface.

Shoes showing signs of outdoor wear or use cannot be returned.

3. Original Shoe Box

The original shoe box is considered part of the product.

Please do not place shipping labels, tape or writing directly on the original shoe box.

The shoe box must be placed inside another protective shipping box or packaging when returning your order.

Returns with a damaged, taped, written-on or missing original shoe box may be refused or may be subject to a deduction where permitted by applicable law.

4. Worn Sneakers

We cannot accept returns for sneakers that show signs of wear.

Examples include:

• Dirty or marked outsoles
• Creasing caused by extended wear
• Scratches
• Stains
• Odors
• Damaged materials
• Worn interiors
• Removed or damaged tags
• Signs that the sneakers have been worn outdoors

We recommend trying your sneakers indoors on a clean and soft surface before deciding whether to keep them.

5. Size Issues

If you ordered the wrong size, you may request a return or exchange within the applicable return period.

Sneakers must meet all return conditions described in this policy.

Size exchanges are subject to product availability.

If the requested size is unavailable, you may be offered a refund, store credit or an alternative product.

6. Exchanges

We may offer exchanges for:

• A different size
• A different color, where available
• A defective item
• An incorrect item received

All exchanges are subject to stock availability.

For international orders, we may ask you to return the original pair and place a new order instead of processing a direct exchange.

7. Incorrect or Damaged Orders

Please inspect your order immediately after delivery.

If you receive:

• The wrong model
• The wrong size
• The wrong color
• A damaged pair
• A defective pair
• An incomplete order

please contact our Customer Care team as soon as possible.

Please provide:

• Your order number
• Clear photographs of the sneakers
• Photographs of the shoe box
• Photographs of the shipping package
• A short description of the issue

If the issue is confirmed, we will provide an appropriate solution, which may include replacement, exchange or refund.

8. Manufacturing Defects

If you believe your sneakers have a manufacturing defect, please contact our Customer Care team with photographs or videos showing the issue.

Normal wear and tear, accidental damage, improper cleaning, misuse or damage caused after delivery are not considered manufacturing defects.

Each claim will be reviewed individually.

9. Change of Mind

If you simply change your mind, you may return your sneakers within the applicable return period as long as they remain unworn and meet all return conditions.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the customer’s responsibility.

10. International Returns

We accept eligible international returns.

Unless the return is caused by an error on our part or a confirmed defective product, international return shipping costs are the customer’s responsibility.

We strongly recommend using a tracked and insured shipping method.

We are not responsible for return packages that are lost or damaged before reaching our return location.

Please do not return your order before contacting Customer Care and receiving return instructions.

11. Customs & Import Charges

Original customs duties, import taxes, VAT, brokerage fees or other charges paid when receiving an international order are generally not refundable by us unless required by applicable law.

Customers may need to contact their local customs authority directly regarding possible reimbursement of duties or import taxes.

Additional customs charges caused by an incorrectly declared return may be deducted from the refund where permitted by applicable law.

12. Return Shipping Costs

If you changed your mind or ordered the wrong size:

Return shipping costs are generally the customer’s responsibility.

If we sent the wrong item:

We will provide an appropriate solution and may cover reasonable return shipping costs.

If the item arrived damaged or defective:

Once the issue is verified, we may cover reasonable return shipping costs or provide another appropriate solution.

13. Refunds

Once your returned sneakers arrive, they will be inspected.

If the return is approved, you will receive confirmation by email or another available communication method.

Approved refunds will normally be issued to the original payment method where possible.

14. Refund Processing Time

Approved refunds are generally processed within 5–10 business days after the returned item has been inspected.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

Where applicable law requires a different refund period, the legally required period will apply.

15. Original Shipping Fees

Original shipping charges are generally non-refundable when the return is due to:

• Change of mind
• Wrong size selected by the customer
• Wrong color selected by the customer
• Personal preference

If the return is caused by an error from our store or a confirmed defective product, applicable shipping charges may also be refunded.

16. Final Sale Items

Products clearly marked as Final Sale may not be eligible for return or exchange where permitted by applicable law.

This does not affect your mandatory rights regarding defective, damaged or incorrectly supplied products.

17. Promotional Items

If your order includes a free gift, bundle or promotional product, you may be required to return the complete promotional package to receive a full refund.

If part of a bundle is kept, the refund amount may be adjusted based on the value of the items retained, where permitted by applicable law.

18. Refused Deliveries

If you refuse delivery without authorization from our Customer Care team, shipping costs, return shipping costs, customs charges or other associated fees may be deducted from your refund where permitted by applicable law.

19. How to Request a Return

To request a return, please contact our Customer Care team before sending your sneakers back.

Please provide:

Order Number:
Full Name:
Email Address:
Product:
Size:
Reason for Return:

For damaged or defective products, please also include clear photographs or videos.

Customer Care

Email: contact@verdooya.com

Our team will provide you with the return instructions and applicable return address.

Please do not send your sneakers to any address without first receiving return instructions.

20. Consumer Rights

Consumer protection laws vary between countries and regions.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or override any mandatory consumer rights that apply to your purchase.